Terms of Service • Black Sticky

Please read my terms of service before you commission me.

You must be 18 years or older to commission me.

When you accept to work with me and when you transfer your first payment you agree to my terms of service.

Payments

My prices are displayed in SEK (swedish krona) excluding swedish VAT (25%). I reserve the right to change my prices at any time without further notice.

For fursuit heads or partials I am going to need a 30% deposit (non-refundable). This deposit guarantees you a spot in my commission queue for fursuits. Fursuits are big projects and require a lot of focus and planning, that’s why I want to make sure you are a serious buyer with this deposit.

If you cant pay the full commission right away it is fine to split your payment into smaller installments. Note that I cannot go lower then 2000 SEK per installment. We will together decide on a payment plan.

I accept payments via Paypal invoices or bank transfer. Swedish customers can choose to pay with Swish.

Reference Artwork and Design

I will need a proper reference sheet of your character you want. The reference should have front and back view of your character with all the markings and colors clearly visible. Artistic liberty are always welcome.

If I consider the reference to not be sufficiently clear you must send me a new one.

Sometimes I will make a mock-up before I start working. You can make changes to it until you are satisfied with the design. Beware that patterns sometimes need to be simplified in order to be able to work when sewing.

Sizing and Measurements

I will need certain measurements from you in order to make your commission. I will contact you with a list with all the measurements I will need in order to complete your commission.

I prefer the measurements to be in cm (centimeters) but inches are fine too. Specify which unit you will use, do not mix them!

If you’re ordering outdoor feetpaws (or feetpaws with a sturdier foam base) I build them on crocs and will need your shoe size in EU (european sizes).

I am not to be held responsible if the suit doesn’t fit you. If you filled out my measurements form correctly everything should be fine.

Materials and colors

It is important to know that not all colors are sometimes available in the exact same hues as on your reference design. I will try to get the most accurate colors I can find for the fur and fleece fabrics. Also please bare in mind that monitor colors vary and the fabric can look slightly different in real life.

Work in Progress and Finished Work

I will provide you with WIP (work in progress) pictures now and then during the time I work on you commission. Please do not ask for WIP pictures. I prefer to send you work in progress pictures via the Telegram app.

It’s okay to change the design of your character during the work process, just notify me of the changes as soon as possible. Some things can be changed but not everything is going to work.

I reserve the right to post pictures of your commission on social media, my website or other platforms without consent from you.

Deadlines

Your order can take some time to complete depending on my current commission queue and time needed to complete your commission. Please have in mind that I am only one person and I work alone. Some things take longer to complete than others to ensure the best possible quality for my products.

I sometimes order high quality materials from outside of Sweden. The waiting time for the materials to arrive might sometimes be very long, from 2 weeks to 2 months.

I will not accept any promise for completion for a specific date, convention or event deadlines since it can cause a lot of stress and severely affect the quality of my work.

Can I bring your commission to a convention? Yes (if we are going to the same convention and I am able), any extra luggage fee needs to be paid by you.

Shipping

You pay for the full shipping.

I will not ship your order until I have received the full payment and the shipping cost for the commission.

I am based in Sweden. I can ship your order almost anywhere in the world. Shipping cost are calculated depending on weight, dimensions and destination of the finished and packed commission.

I send packages via PostNord, UPS or DHL.

I cannot be held responsible for any additional import or shipping taxes, or if your package gets lost. If you are concerned about the delivery of your package you can upgrade your shipping with a tracking code or extra insurance. Please let me know about this as soon as possible. Keep in mind, this will probably affect the cost for your shipping.

If you do not pick up your package and it get sent back to me you must pay any extra fees and shipping cost before I can send it again.

Refunds

If you choose to cancel your commission during any stage after it has been started, you are entitled a partial refund depending of the completion status of the commission. However if you ordered a fursuit the 30% deposit you made in the beginning are non-refundable. For kigurumis any extra material cost that had been bought for your specific commission will not be refunded.

After your commission is completed, no refunds are possible. I reserve the right to redesign and sell any incomplete or canceled commissions.

Repairs and Care

You will have 30 days after you received your order to contact me if your fursuit need repairs (popped seems, glue coming loose etc.).

Any changes to your suit not made by me void the repair warranty.

Large repairs and modifications are not covered by the repair warranty and you will be charged a repair/modification cost. Contact me about this to get a price estimate.

Your suit MUST be clean if you wish me to repair or mod it.

Your suit won’t last forever and wear and tear is natural. Please take care of your suit by washing it and gently brush it. Read more on how to care for a Black Sticky fursuit here.

What I do not offer

I do not recreate a previous ordered fursuit or kigurumi for someone, unless it’s for the original owner.

I do not work with finished bases. All the foam bases for heads and parts I make are unique, made from scratch by me and customized for you.

My suits do not have moving jaws and I do not make them.

I will not copy anyone else’s fursuit style. If you want someone’s specific style you should go ask them.

I do not work with electronics such as fans or led lights.

I do not make any NSFW parts.

Contact

If you have any questions please check out my FAQ or contact me here.

All the contact between me and you during the time I work with your commission will be via email but Telegram, Twitter, Facebook or Instagram work good too.